Privacy Policy

1. What information we collect

We may collect personal information including:

  • Name

  • Contact details (email, phone number)

  • Information you provide through enquiry forms or bookings

  • Health information provided during psychological services

Health information is considered sensitive information and is handled with a higher level of care.

2. How we collect your information

We collect information when you:

  • Submit a contact or enquiry form

  • Book an appointment

  • Communicate with us via email or phone

  • Engage in psychological services

We may also collect limited technical information (such as website usage data) through cookies and analytics tools.

3. How we use your information

Your information is used to:

  • Respond to enquiries

  • Provide psychological services

  • Manage appointments and bookings

  • Communicate important information related to your care

  • Improve our website and services

4. Disclosure of information

We do not sell or share your personal information for marketing purposes.

Your information may be shared with:

  • Third-party service providers (such as booking platforms like CarePatron)

  • Payment processors (if applicable)

  • Other healthcare providers where required and with your consent

All third parties are expected to handle your information securely.

5. Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Information may be stored electronically using secure systems.

6. Access and correction

You have the right to request access to your personal information and request corrections if it is inaccurate.

To do so, please contact us using the details below.

7. Cookies and website data

Our website may use cookies and analytics tools to understand how users interact with the site. This information is anonymous and helps improve user experience.

8. Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

9. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Joe & Co Psychology
Email: joe@joeandcopsychology.com
Phone: 0421 005 230